With the tap of a finger, Viber users of participating banks will now be able to instantly send and transfer money. They will also be able to check their bank balance and access other banking services directly through the app. Recipients of Viber payments will be able to instantly retrieve the money sent to them by using a QR code at an ATM or going to their local branch.
Using agile methodologies, Comtrade Fintech developed a banking solution with a chatbot that can understand and process user requests instantly and securely. The product can be integrated directly with banks’ own digital platforms and will help them to compete with emerging Fintech companies. The solution also includes a client acquisition tool that will help banks attract younger customers, who will soon dominate the payments world. The project was completed in just three months.
The solution is a concrete example of the European Payment Services Directive regulative (PSD2) that will become effective in January 2017 for all banks in the European Union.
Oliver Lynch, Comtrade Digital Services, said: “This solution is going to transform the payments world for retail banks, payment processors and their customers. Most banks now have a mobile app, but they don’t provide such innovative, instant payment options as this. This is the only messaging platform that, through an API, can be directly integrated with banks’ existing digital banking channels.
“At Comtrade Digital Services, we are constantly telling businesses that they must be willing to embrace and drive digital transformation in order to stay ahead. That is exactly what Viber has done and I expect many will follow. This marks a whole new era of banking and we can expect a significant proportion of the world’s micro transactions to be carried out over messaging apps and social media platforms in the future.
“Now, it is time for the world’s banks to welcome this new era and seek innovative solutions that will help them retain and attract customers – or be left behind.”
The banking platform is part of Viber’s recently launched business-oriented platform, ‘Public Accounts’, which allows businesses, brands and individuals to interact with potential customers via the messaging app in a direct, personalized and intuitive manner.
Elad Kojocaru, VP Marketing, Viber, said: “Viber started out as an app that connects people. Now, we are introducing a way for people to start connecting with businesses and brands through the launch of our Public Accounts service. Thanks to innovative technology partners such as Comtrade Digital Services, we enable businesses from traditional industries, such as banking, to enter the instant messaging era and interact with their customers in new ways.”
Comtrade is a global IT company, a provider of strategic software engineering services, and a pioneer in the field of solutions for e-banking since 1998. Comtrade FinTech is developing a portfolio of solutions for the financial industry, which is integrated with digital banking systems and in line with legal regulations and other regulatory requirements. ComtradeFintech offers companies a strategic partnership in the modern finance industry by providing new and innovative solutions in the sectors of the digital economy and banking. Comtrade Fintech offers a range of solutions for software development, systems integration, consulting, and implementation to companies in banking and financial sectors. Comtrade Fintech is a strategic partner to financial institutions in the field of digital transformation and software development of critical business systems.
Comtrade is is a provider of strategic software engineering services and solutions. Over 25 years we have been enabling companies across different industries to innovate faster and reinvent their business models digitally by using agile development methodologies, innovative technology and business acumen. We focus on global delivery and implementation in digital banking, mobility & travel, healthcare, logistics, public sector and telco. Company has over 2500 employees
Part of the Rakuten family, Viber freely connects users around the world with the people that matter to them most. With more than 800 million unique users on the platform, Viber allows people to connect in the way that works best for them, whether that’s through individual messaging, video calls or group chats, or following brands and celebrities on Public Accounts. Viber can be used on iPhone®, iPad®, Android™ phones and tablets, Windows Phone, Windows®, Windows 8®, Mac, and Linux devices over mobile or WiFi connections.
Read more or request a demo of Instant Messaging Banking.